Connection Issues 🌐

What can I do if I'm having connection issues?

Abigail Williams avatar
Written by Abigail Williams
Updated over a week ago

If the connection test is informing you that your bandwidth is not capable of supporting video and audio, check your internet connection to see if you have the necessary bandwidth and signal strength. You can check Talaera's technical requirements here.

If you are experiencing connectivity issues, try to apply the following advice.

πŸ–₯️ Desktop and Laptop Computers

If you're using a desktop or laptop computer, try connecting your ethernet cable directly to the router. If you must use a wireless network, ensure you have a strong wireless signal. You can try moving closer to the router to improve the signal strength.
If you're in an office or are using a shared wireless router, the number of other users using the router can also affect your bandwidth.

πŸ“± Phones and Tablets

Similarly, if you're using Talaera on your mobile device, ensure you have a strong signal with your carrier. If not, try moving to a different location, with a better signal.

πŸ’‘ Additional Advice

Please bear in mind that if there are multiple people connected to your router, your connection may be slower. If you experience prolonged or repeated periods of poor connectivity, please contact your internet provider or IT team at the office.

TIP: If you receive a message saying that audio, video, or both are not supported, no need to panic- you can still enter your session. If you do experience issues after entering, you can also switch to Zoom.

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