Running a Connection Test 🔊

How can I test my audio or video? How can I test my connection?

Abigail Williams avatar
Written by Abigail Williams
Updated over a week ago

If you would like to test your audio, video, or overall connection before your next session, you can run a connection test anytime.

🗺️Where Can I Run a Connection Test?

To find the test, navigate to your Name and choose the Settings page from the dropdown (click on the gear⚙️). Then click on the blue button that says "Test Connection".

🔊How Can I See the Test Results?

After you run the connection test, click the Details button to see the details of your internet connection.

💡TIP: If you receive a message saying that audio, video, or both are not supported, no need to panic- you can still enter your session. If you do experience issues after entering, you can also switch to Zoom.

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