While the Talaera platform is designed for a smooth learning experience, sometimes an unstable internet connection can cause issues. In such cases, Zoom is our alternative platform to ensure your session continues without disruption. Our team will make it all very easy for you. Here are three situations when you might need to switch to Zoom and how to do so:

If your connection is a bit slow, you may experience a lag when speaking. The video may also cut off automatically. When this happens, just ask your teacher to move the session to Zoom for you. You will then receive a popup and an email with the Zoom link.

If you are having problems entering your session, just click the blue button on the bottom right-hand corner of the screen and let our chat support know that you would like to move this session to Zoom. You will then receive a popup and an email with the Zoom link.

If you only have access to a slower internet connection and would like to request that your sessions are permanently moved to Zoom just reach out to us at scheduling@talaera.com. Once you are set permanently to Zoom, you will automatically receive the meeting link by email five minutes before the start time of each session.

In any case, we will make sure that the switch is seamless and that you don't waste any learning time.