While the Talaera platform is designed for a smooth experience, occasional internet issues can happen. In those cases, we can switch your session to Zoom to make sure everything continues without interruption 👍
Here are the most common situations where this may be helpful:
🌐 1. Connection issues during your session
If your internet is unstable, you might notice lag, delays, or video cutting out.
If that happens:
Simply let your teacher know
They can move the session to Zoom for you
You’ll automatically receive a Zoom link via popup and email.
🔑 2. Trouble entering your session
If you’re unable to join your session:
Click the blue chat button in the bottom-right corner
Contact our support team and ask to switch to Zoom
We’ll send you the Zoom link right away.
🔁 3. Prefer to use Zoom permanently
If you’re working with a slower or less stable internet connection, you can request to have all your sessions moved to Zoom.
Just contact us at scheduling@talaera.com, and we’ll set it up for you.
Once enabled, you’ll automatically receive your Zoom link by email 5 minutes before each session.
💡 In all cases, we’ll make sure the transition is smooth so you don’t lose any learning time.