Talaera

Wondering who to reach out to? Please see our primary points of contact below.

<a href="https://help.talaera.com/en/collections/760213-product-help-and-information-for-teachers">Help Center FAQs </a>

<a href="https://offers.talaera.com/teacher-hub" rel="nofollow noopener noreferrer" target="_blank">Teacher Hub</a>

- <a href="https://help.talaera.com/en/collections/760213-product-help-and-information-for-teachers">Help Center FAQs </a>
- <a href="https://offers.talaera.com/teacher-hub" rel="nofollow noopener noreferrer" target="_blank">Teacher Hub</a>

Technical Issues / Emergencies- Tech Support Team

Reach out to our <a href="https://help.talaera.com/en/articles/5216791-talaera-s-tech-support-team">Tech Support Team</a> via live chat 24-7 in the case of:

- Technical issues anytime
- Emergencies within 24 hours of a session

💡TIP: You can open a live chat even if you are unable to log on to the platform on <a href="http://talaera.com" rel="nofollow noopener noreferrer" target="_blank">talaera.com</a>

Scheduling / Students- Scheduling Team

Reach out at <a href="mailto:scheduling@talaera.com" rel="nofollow noopener noreferrer" target="_blank">scheduling@talaera.com</a>

Non-urgent (over 24 hours away) scheduling questions

Not sure who to contact? Email the scheduling team

- Non-urgent (over 24 hours away) scheduling questions
- Student-related question or issues
- Not sure who to contact? Email the scheduling team

Reach out at: <a href="mailto:simon@talaera.com" rel="nofollow noopener noreferrer" target="_blank">simon@talaera.com</a>

<a href="https://help.talaera.com/en/articles/6189781-taking-time-off">Vacation</a> notice

<a href="https://help.talaera.com/en/articles/5998254-my-teaching-preferences-and-capacity">Capacity</a>/availability change (asking for more students)

Offboarding/switching students to new teachers

- <a href="https://help.talaera.com/en/articles/6189781-taking-time-off">Vacation</a> notice
- <a href="https://help.talaera.com/en/articles/5998254-my-teaching-preferences-and-capacity">Capacity</a>/availability change (asking for more students)
- Compensation questions
- Personal issues
- Onboarding questions/feedback
- Offboarding/switching students to new teachers

Reach out at <a href="mailto:abigail@talaera.com" rel="nofollow noopener noreferrer" target="_blank">abigail@talaera.com</a>

- Questions/updates for group courses
- Workshops questions and updates
- Webinars questions and updates
- Non-urgent student-related questions

Reach out at: <a href="" rel="nofollow noopener noreferrer" target="_blank">alexandra@talaera.com</a> or <a href="mailto:paola@talaera.com" rel="nofollow noopener noreferrer" target="_blank">paola@talaera.com</a>

- Content typos
- Finding content
- Ideas for content creation

Reach out at <a href="mailto:billing@talaera.com" rel="nofollow noopener noreferrer" target="_blank">billing@talaera.com</a>

FAQs:

Technical Issues / Emergencies- Tech Support Team

Scheduling / Students- Scheduling Team

HR / Personal- Simon

Students / Group Courses- Abbee

Content- Alexandra

Invoicing- Billing Team