Wondering who to reach out to? Please see our primary points of contact below.
FAQs:
Technical Issues / Emergencies - Tech Support Team
Reach out to our Tech Support Team via live chat 24-7 in the case of:
Technical issues anytime
Emergencies within 24 hours of a session
💡TIP: You can open a live chat even if you are unable to log on to the platform on talaera.com
Scheduling / Students - Teacher Support Team
Reach out at teachers@talaera.com
Contact the scheduling team for:
HR / Personal - Abbee
Reach out at: abigail@talaera.com
Contact Abbee for:
Compensation questions
Personal issues
Onboarding questions/feedback
Offboarding/switching students to new teachers
Non-urgent student-related questions
Groups / Workshops / Webinars - Logistics Team
Reach out at: logistics@talaera.com
Contact Logistics Team for:
Group course/workshop/webinar questions and updates
Expressing interest in teaching group courses, workshops, or webinars
Content- Alexandra
Reach out at: alexandra@talaera.com
Contact Alexandra for:
Content typos
Finding content
Ideas for content creation
Invoicing- Billing Team
Reach out at billing@talaera.com
Contact the billing team for:
Submitting invoices for non 1:1 session services
Billing questions/issue