We know that things can come up unexpectedly and it is not a problem to cancel or reschedule a lesson last minute. However, if the cancellation or rescheduling is within 24 hours of the lesson or you miss it altogether, it will be counted towards your total.
🤔 Why does Talaera have a 24-hour cancellation policy?
This is our way of helping our teachers organize their schedules. They work hard to prepare the lessons for you and we truly value their time. So we think it is important that they still get paid when there is a last-minute cancelation.
💡TIP: You’ll be able to see sessions that were canceled/rescheduled within 24 hours or missed in red under your Learning Plan on your dashboard.
If you cancel a session within more than 24 hours, you will not see a red square for that session.
If you have any questions, you can always reach out to us at scheduling@talaera.com.