Login Issues πŸ”‘

Why can't I log in to the platform?

Abigail Williams avatar
Written by Abigail Williams
Updated over a week ago

Here are a few troubleshooting tips if you are having trouble logging in to the Talaera platform:

#1 Check Your Username

Your username is the email associated with your account. If you have multiple email addresses (i.e. for work and personal use), please be sure you are using the one you originally used to register your account.

#2 Check for Spaces

Double check that there are no extra spaces in the email or password fields

#3 Reset Your Password

Click here to reset your password anytime. Once you've clicked Reset Password, be sure to check your email (including your SPAM) for the link to complete the reset.

#4 Check Your Location

If you are logging in from China, please check out these tips.

#5 Check Your Device

Be sure you are logging in from a desktop or laptop computer. The platform does not currently support mobile devices.

#6 Ask for Help

Reach out to our Tech Support Team if you need assistance with troubleshooting your login issues.

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