If you’re having issues connecting, here are a few quick things to check 👇
⏰ 1. Check the start time
The Join Now button becomes active (blue) 5 minutes before your session starts.
If it’s still grey, you may be trying to join too early — please wait until closer to the start time and try again.
🌍 2. Confirm your time zone
Make sure the session time is correct in your calendar or confirmation email, and that your device is set to the right time zone.
🌐 3. If the button is blue but still not working
This may be related to your internet connection or network settings.
Try:
Switching to a different network (if available)
Ensuring your connection is stable
Refreshing the page or reopening your browser
💬 4. Still stuck?
Click the blue chat icon in the bottom-right corner — our support team will help you troubleshoot or switch your session to Zoom if needed 👍