If you’re having trouble joining your session, here are a few things to check:
1. Check the Start Time
The Join Now button turns from gray to blue 5 minutes before your session starts.
If it’s not yet blue, you may be trying to join too early. Please check the time and try again closer to the start.
2. Ensure You're Using the Correct Time Zone
Double-check the session time in your calendar or confirmation email.
Make sure your device is set to the correct time zone.
3. Troubleshooting After the Session Has Started
If the Join Now button is blue and still not working, it may be a network or firewall issue.
Ensure you’re using a stable internet connection and try switching to a different network if possible.
4. Need Additional Help?
If you're still unable to join, please click on the blue chat icon and we’ll connect you to an agent who can help troubleshoot or switch the session to Zoom.